Terms and Conditions of and information relating to bookings made with Follow Me Japan Pte. Ltd. and its affiliated and related companies ("hereinafter collectively referred to as "FMJ")
These terms and conditions shall govern all bookings (whether for cars, ferries, flights, tours, coach or guided tours and without limitation thereto and where applicable) made by customers (hereinafter referred to as "Customers" or "Customer" as the case may be) with FMJ and supersede and cancel in all respects all previous agreements and undertakings, if any, between the Customers of FMJ and FMJ (hereinafter referred to as the "Parties") with respect to the subject matter thereof, whether such be written or oral.
1.1 Where a Customer books a tour, Inter-city travel is usually by private, air-conditioned or heated motor-coaches, cars, buses, trains and ferries as detailed in itineraries.
1.2 Hotel accommodation is quoted on price per person, twin sharing basis with en suite private bath or shower where available.
1.3 Air transportation is normally included in the land price of the tour package unless so specified.
1.4 Where travel includes cruises on designated ships or ocean going vessels, the per person price shall be based on two persons sharing a cabin with two berths, private shower and a toilet.
A limited number of single cabins are available upon request at an extra cost.
1.5 There shall be a tour leader or director on the guided tour who shall be conversant with the English language if the tour group has more than 15 paying customers. If there are special requirements as regards language of communication for group travel, such request shall be communicated by Customer to FMJ on booking and FMJ shall endeavour, where so feasible and practicable, to accommodate such a request.
1.6 Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary. Where tours are optional, the prices shown indicated in any of FMJ's brochures are only estimates.
1.7 Transfers between airports, hotels and piers only where indicated on the tour itinerary.
1.8 When booking triple rooms please note that the third bed may be a "rollaway" bed. Availability of triple rooms is limited. Substitute hotels may be used at certain times and will be of similar standard whenever possible. Customers of any hotel frequent traveller programs are not entitled to earn or accrue points with any of the hotels on such guided tour.
2.1 Fly drive holidays can be customized and personalized. However, the Customer shall ensure his or her own safety in the operation of the vehicle allocated for his or her or their use.
2.2 Customer shall adhere to the traffic laws and regulations of the country he or she is driving in and at all times, keep within the speed limit of the roads he or she is driving on. All fines or traffic violations shall be paid or payable by the Customer without demand prior to leaving the country of visit.
2.3 Customer shall ensure that he or she holds a valid and proper driving licence appropriate for the class of vehicle as required under the laws of the country in which he or she is driving in.
2.4 Customer shall ensure that he or she is adequately insured and has taken out third party and comprehensive insurance coverage.
2.5 Customer shall be solely responsible for the use of the vehicle and shall not allow any unauthorized person(s) or person(s) without a valid driving licence to have control over or drive the vehicle. Any loss or damage caused by such third party shall be fully and solely borne by the Customer assigned with the vehicle.
2.6 Customers on FMJ's Fly drive holiday packages shall qualify as members of FMJ's business partner, Scenic Byways Resource Center, Japan, for the duration of their package holiday in Japan which has been signed up or booked with FMJ. By virtue of such membership, they shall be entitled and have access to various services, benefits and privileges offered by Scenic Byways Resource Center, Japan.
Airfares to and from Customer's destination, except where specified, airport/departure taxes, passport and visa fees, insurances of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, optional excursions etc. The tour price also does not cover costs and expenses, including the return to Customer's home, if Customer leaves the tour at his or her own volition, or due to illness, or as a consequence of official action by the government of any country visited.
4.1 A deposit, which shall be based on the value of the tour package or travel arrangement, shall be payable by the Customer to FMJ upon confirmation of booking. With regards to tour packages, the final payment of the balance tour price shall be paid to FMJ at least 30 days prior to departure date and such payment is not deemed made until it is received by FMJ. For other travel arrangements, the balance of the cost of the travel arrangement shall be paid within 14 days before date of departure to destination.
4.2 FMJ reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified period.
4.3 Credit Card Bookings: Customer's authorization to use his or her Credit Card number for deposit and/or final payment indicates his or her compliance with FMJ's booking terms and conditions, whether Customer have actually signed the appropriate draft. Similarly, verbal authorization of the use of Customer's Credit Card done as a matter of convenience for the benefit of the Customer confirms his or her reservation. Such disclosure of credit card details confirms that Customer has authorized its use.
4.4 Any special meal requirements will be made on a REQUEST basis only FMJ cannot GUARANTEE special meal requests nor will it assume any responsibility if Customer's special meal requests are not fulfilled.
Travel documents and instructions for joining the tour will be sent to the Customer approximately
3 days before scheduled departure
(provided full payment has been received).
6.1 The deposit referred to in clause 4.1 herein shall be non-refundable for all FMJ tour packages involving chartered flights, transport or other expenses which will be incurred by FMJ upon
a confirmation of booking.
6.2 In respect of all other travel arrangements for which a deposit has been paid by the Customer to FMJ in accordance with clause 4.1 herein, the deposit shall be forfeited by FMJ if notice of cancellation is received by FMJ from the Customer less than 30 days prior to date of departure, commencement of rental, check in to hotel or boarding of train, as the case may be.
6.3 If full payment is not received 30 days prior to departure the Airline(s) and/or FMJ has/have the right to cancel Customer's air reservation.
6.4 All deposit payment shall be forfeited once booking is confirmed.
6.5 Notice of cancellation in writing has to be given by Customer to FMJ. The following scale of charges will apply when notice of cancellation is given after the booking is confirmed:
No. of days prior to Tour Departure* Cancellation Fee Between 22 to 30 days - 25% Between 15 to 21 days - 50% Between 8 to 14 days - 75% 7days or less of departure -100%
* PLEASE NOTE: The departure date constitutes the date indicated on FMJ's confirmation.6.5 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and will be in addition to the above cancellation charges. In some cases, airline tickets are 100% non-refundable.
6.6 Notwithstanding Clause 6 3 herein, cancellation charge or such other fee, penalty or imposition may also apply to hotel accommodation where such charge, fee, penalty or imposition is levied or imposed by the hotel or place of accommodation.
6.7 In the event of Customer's withdrawal from a tour after commencement for reasons of illness, Customer must obtain a medical certificate in support of any insurance claim. FMJ regrets that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing FMJ makes no representation or guarantees concerning reimbursements of funds paid by Customer under any insurance claim
6.8 Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by the Airline concerned and passed on to the passengers.
7.1 Tour prices are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at the date of this booking. In the event that there is any change to these costs, a surcharge may be made on Customer's tour price
7.2 FMJ shall reserves the right to increase the tour prices in the event that there is currency fluctuation of the Japanese yen where such fluctuation is more the _5_% from the date of booking, or if there are any increased charges imposed by the carrier after the booking is made.
7.3 A discretionary discount of between 10% to 20% shall be given to any Customer with a child under the age of 12 years traveling with and sharing a room with two adults, one of which is the Customer This discount shall be given on the full tour price for an adult. The two adults accompanying and sharing a room with the child shall pay the tour price on a triple sharing rate Triple rooms are based on a twin-bedded standard room.
7.4 FMJ reserves the right to make variations to the agreed itinerary in the booking and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages, but will be of equal standard. On tours that include cruises the ship may be changed due to operational reasons.
7.5 Smoking is strictly prohibited on the coach or vehicle; however, regular comfort stops are made on traveling days.
FMJ reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. If cancellation is made any time prior to departure of the tour, FMJ's only liability will be to refund to Customer the amount it has received for the tour booking. FMJ will try to re-book the same or similar tour and, where flights have been confirmed by FMJ, will attempt to confirm air seats for new dates selected, subject to availability.
If Customer has arranged with FMJ to remain at a destination before or after Customer's tour with FMJ, please note that Customer's stay will be at his or her sole expense as is the transfer to either the hotel or airport. Please also be aware if Customer's extra night hotel is not the hotel where his or her tour begins and ends, Customer shall be responsible for his or her own transfer arrangements at Customer's own expense.
10 1 FMJ shall be responsible to its Customers for supplying the services and accommodations described in this brochure and booking form, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of FMJ. In such circumstances, FMJ shall do its best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
10.2 In the absence of its own willful negligence, neither FMJ nor its agents or employees shall be responsible for any cancellations, delays, diversions or substitution of equipment or any act or omission whatsoever by air carriers, hotels, transportation companies, or any other persons providing any of the services and accommodations to Customers including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall they be liable for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, or negligence of any person not their direct employee or under their exclusive control. All baggage and personal belongings are at all times at the Customer's own risk. Baggage Insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of FMJ or its associated companies. FMJ is not responsible for any criminal conduct by third parties.
10.3 Enrolment in and payment for a tour shall constitute agreement and acceptance by the Customer of the terms and conditions set forth in this brochure which cannot be varied except in writing by an authorized officer of FMJ
All claims, disputes and matters arising out of this booking are governed and to be construed by Singapore law All parties to this booking shall and agree to submit to the non-exclusive jurisdiction of the Singapore courts.
Every effort is made to ensure brochure accuracy at the time of going to press; however FMJ cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances or circumstances beyond the control of FMJ.
Passports Visa: Customer shall be responsible for all visas, permits, necessary health requirements, and any other documents as required by laws, regulations and orders of the countries visited.
Customer's travel agent or Airline will advise Customer of this.It is the responsibility of each Customer to have a valid passport and all necessary visas or entry permits, as well as to comply with entry, health or other requirements of the countries visited FMJ and/or its employees arid agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by Customer's failing to comply with laws, regulations, orders and/or requirements of countries visited Travel Documents: Customer's tour documents, relevant documents and travel literature will be sent to Customer prior to departure.
Please read this information carefully, before departure as it contains important advice, tips and essential information to make Customer's vacation as enjoyable as possible Health: FMJ strongly recommend that Customer contact his or her doctor or health practitioner for up to date advice on current required or recommended inoculations and preventive medicine having regard to the prevalent health concerns, epidemic and diseases peculiar to the country of visit.
Holidays Changes: During local or national holidays and local festivals celebrated abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. Slight itinerary adjustments shall be made by FMJ whenever possible. Complaint Procedure1 In the event that Customer has a complaint in respect of his or her holiday, Customer shall inform FMJ's tour director or representative during the course of Customer's holiday.
If the matter cannot be resolved after FMJ's representative's best endeavors to do so during the holiday, Customer's complaint should be made in writing to FMJ within SEVEN (7) DAYS after the holiday, time being of the essence, in order that the complaint can be verified and looked into with expedition and accuracy.
Note:
These terms and conditions shall be expressly incorporated into any and all contracts, agreements, bookings and reservations made by customer or customer'sassigns or agent with FMJ and they shall not be varied by any oral representation orwarranty by any member of FMJ's staff, FMJ's agents or representatives unless suchrepresentation or warranty is agreed or confirmed by FMJ in writing.